Privacy Policy

1Information We Collect

When you inquire about or enroll in an Everyday English Online program, we may collect information such as:

• Your name
• Email address
• Telephone number, if provided
• English class level or program selection
• Enrollment and class-related information
• Communications you send to us
• Information you voluntarily provide through our enrollment form

Our website hosting and service providers may also automatically receive limited technical information such as your IP address, browser type, device information, and website request information for security and normal website operation.

2Enrollment Forms

We currently use Microsoft Forms to collect student enrollment information.

Information submitted through the enrollment form is processed using Microsoft's services and is also made available to Everyday English Online for purposes related to enrollment and class administration.

Do not submit sensitive personal information through the enrollment form unless specifically requested.

3Payments

Payments are processed securely by Stripe.

Everyday English Online does not receive or store your complete credit or debit card number.

Stripe may collect information necessary to process your payment, including payment details, billing information, and information used for fraud prevention and security.

Stripe's handling of your information is also governed by Stripe's own privacy policies and terms.

4How We Use Your Information

We may use the information we receive to:

• Process enrollment
• Confirm participation in a program
• Communicate about classes and schedules
• Provide Zoom class information
• Respond to student questions
• Process and verify payments
• Provide customer support
• Handle cancellations or refund requests
• Maintain business and financial records
• Protect against fraud, misuse, or security issues
• Comply with applicable legal obligations

We do not sell student personal information.

5Online Classes and Zoom

Everyday English Online uses Zoom to provide live online classes.

Students may need to use Zoom or access a Zoom meeting link to participate in a class.

Zoom may process technical and account information according to its own privacy policies.

Students should not share private class links with individuals who are not registered for the program.

6Email Communications

Students may contact Everyday English Online at:

[email protected]

We may use the email address provided during enrollment or communication to send information related to:

• Enrollment
• Class schedules
• Class access
• Program updates
• Payment or administrative matters
• Responses to student inquiries

We do not intend to send unrelated promotional email without appropriate permission.

7Website Hosting and Security

The Everyday English Online website may be hosted and protected using Cloudflare services.

Cloudflare may process limited technical information necessary to provide website delivery, performance, and security services.

We may also use other service providers when reasonably necessary to operate the website or program.

8Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website functionality, security, or services provided by third parties.

We do not currently use the website for behavioral advertising or to sell visitor information.

If analytics, advertising, or other tracking technologies are added in the future, this Privacy Policy may be updated accordingly.

9Sharing of Information

We may share information with service providers only when reasonably necessary to operate Everyday English Online.

These may include:

• Microsoft for enrollment forms
• Stripe for payment processing
• Zoom for online classes
• Cloudflare for website hosting, delivery, and security
• Email service providers
• Other service providers necessary to administer the program

We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or services.

10Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Managing enrollment and classes
• Providing student support
• Maintaining payment and accounting records
• Resolving disputes
• Complying with legal or business recordkeeping obligations

Information that is no longer reasonably required may be deleted or securely disposed of.

11Security

We take reasonable steps to protect personal information.

However, no website, email system, internet transmission, or online service can guarantee absolute security.

Students should avoid sending sensitive information through ordinary email unless specifically necessary.

12Your Information

You may contact us to request that we:

• Correct inaccurate personal information
• Update your contact information
• Provide information about personal data we maintain about you
• Delete information when we are not legally or reasonably required to retain it

Requests can be sent to:

[email protected]

Certain records may need to be retained for payment, accounting, dispute-resolution, or legal purposes.

13Third-Party Websites and Services

Our website may contain links to third-party services, including Microsoft, Stripe, Zoom, or other websites.

Everyday English Online does not control the privacy practices of those third parties.

We encourage students to review the privacy policies of any third-party service they use.

14Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or business practices change.

The current version will be posted on this website with its effective date.

15Contact Us

Questions about this Privacy Policy or how personal information is handled may be directed to: